how to be a good cashier

Also, don't ask customers if they "found everything they were looking for," unless you're prepared to assist them when their answer is "no.". Respectfully tell somebody interested in carrying on a discussion while you're working that you look forward to catching up another time. So, a good cashier must be a patient person. With the right skills, you can be the best cashier around and feel the joy and respect that goes with being the top performer on the job in your department. UMKC is the largest comprehensive, fully accredited university in the Kansas City area with award-winning academic programs and a diverse, inclusive campus. Actually listen to their response and acknowledge their response. Similarly, if you are a store owner or manager looking to hire a new cashier, these are the qualities you should be looking out for in applicants before hiring one. Due to the repetitive nature of your tasks, you can develop a series of habits aimed at delivering stellar customer service and pleasing your customers, and those routines will soon become second nature to you. Cashiers typically work independently, but … Grocery Cashier - click to play online. 12. Maintain a positive, cheerful environment, and show your customers everything is under control and you are just fine. It may not be easy at first and will certainly take some getting used to, but after just a short while you'll slip into a routine that you, your boss, and your customers will love. Tell them hello, and after transaction thank you and have a good day. 8. All rights reserved. Good Service 1. Short breaks and busy during the holidays. How long do you want to have this position? 3. If they start talking to you that's good. It is mandatory to procure user consent prior to running these cookies on your website. Attentive: A good cashier ought to be attentive. Cashiers are the last employee seen by customers, so it’s vital to … This way, you could be able to proffer useful solutions to the problem, or just talk to them to make them feel happier than when they came into the shop. Do decide with each customer what the most appropriate thing is for you to say. Counting back isn't to hard. A conscientious cashier sets the tone for a happy shopping experience for customers. Do simply ring up their items, place them in the bag, and thank them for choosing to shop in your store. Not too stressful. Strong Numerical Skills: The job of a cashier involves daily handling of money. i’m not used to speaking with excitement either, but i think with a little practice i could become better. In fact, any organized retail outlet employs the services of a cashier for accurate cash collection and recording of sales. Don't engage in lengthy chitchat while customers wait in your aisle. And, when a customer has had a difficult time locating a product, put on your customer service hat and help that customer find the product or receive information about where else the product might be found. Being able to read and write very well is essential and having basic book-keeping and accounting skills is also key to succeeding as a cashier. Call for backup. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. I know what you mean. You can check your change using the formula. So if the bill was $8 and you gave the cashier a $10, then you got $2 in change. The cashier should also be able to accept cash or card while putting goods bought by another customer in a bag all at the same time. Being friendly could just be to greet customers nicely when they approach your desk, having a decent conversation in between the transaction, and bidding them goodbye when they are leaving. A number of skills and qualities are considered by retail shop owners or managers before choosing anyone for this position. “It’s different every single day … Coach customer relationship skills. (Check out the video of how … However, being able to present the transactions in an easy to understand format is also very essential, however, always ensure to stick to the stipulated book-keeping principles. Teach Cashiers to Respond to Social Cues To provide excellent customer service in the modern age, cashiers need to be trained on how to respond to a wide range of customers. Your learn a lot with your co-workers and management. Maybe you will learn something but I doubt you will. Smile and be nice. 2. To be a successful candidate for cashier jobs, resume expert Kim Isaacs says it helps to have a winning resume that will put you in the express lane. These cookies do not store any personal information. No pressure, right? This includes good communication, polite telephone etiquette, friendliness and a positive attitude, all of which are excellent cashier skills. To become a cashier, you'll need a high school diploma and on-the-job training. Don't repeat the same scripted lines to every single customer. It would look like: $2 + $8 = $10 This sounds really simple, but doing this simple check will help you get better at counting your change and will often catch mistakes made by the cashier. Yes being a cashier is a good first job. That sucks. Though one does not have to have Bachelor’s degree or undergo any special kind of training to make a good cashier, however, there are skills that one must possess to succeed in this role. A lead cashier may work with difficult customers in addition to taking payments. You could be the reason why a customer decides that she will or will not continue to patronize your store. Also, it becomes easier getting a new job as a cashier if you possess the skills and qualities employers normally look out for when assessing new prospective hires for the position. You also should have customer service skills, dexterity, stamina, bookkeeping skills, knowledge of … If you would like some fresh tips or refreshers on how to stand out as a cashier, below are five no-nos for you, and each one is followed by a suggestion for how to perform as the fantastic cashier your store manager hired. i officially start on october 26th and i’ll be on cash register from 4pm til closing. Please let us know the good, the bad, and the ugly.$0. For writing tips, view this sample resume for a cashier that Isaacs created below, or download the cashier resume template in Word. No one would employ a thief to handle their shop’s financial transactions. 5. Maintain a positive, cheerful environment, and show your customers everything is under control and you are just fine. 6. Trustworthiness: Needless to say, a good cashier must be a trustworthy person. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. 3. But you know, one really good way to get over your fears (as long as they aren’t things like “fear of being eaten by a crocodile”) is to face your fears. Cashiers need to be able to handle money accurately and at a decent speed which means they need to have a good grasp on arithmetic and producing change. And these skills are what shop owners or managers look out for in applicants before selecting the right candidate. Importantly you will also start earning money. Such mistake can even cost him/her their job if their manager is intolerant. So if they look ahead and see you have paused to catch up with a customer or another coworker, they will become irritated. "The job keeps you on your toes too," she says. If you've had a bad day, leave it at home and be polite while on shift, even to the meanest customers. Grocery Cashier is a HTML5 game where you play as a cashier in your very own grocery store with a realistic supermarket cash register, practice addition and subtraction as well as money handling skills. If you work as a cashier in a retail store, how often do you recall this fact: you may be the first and only person customers encounter during their shopping trip? If you've developed some unhealthy habits or want to make some work-behavior adjustments, try making a list of the things you want to do differently, and then commit yourself to that list for at least one full week. And the truth is your interactions with a customer may influence whether or not that person chooses to return to your store. 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Don't discuss products of … Customers might already feel uncomfortable bringing a product through your line; don't make matters worse by making them talk about it. Customers don't like standing in long lines and they want to get through as fast as possible. Job Assessment Tests: How to Top Your Competition. By clicking “Accept”, you consent to the use of ALL the cookies. Anything else, like operating the register and customer service training, will be learned on the job. This simple question puts the applicant on the spot in the same way they would be while running the cash register. What have you learned from those observations? He/she must also be able to use the idle period to do some other things like stocking the shelves or balancing the record book. Run your business with point-of-sale software that’s intuitive to use. Steps Good Service. I just got hired as a cashier @ Whole Foods a month ago. Do hold your tongue if something troubles you. A person occupying this role may also be referred to as a shop assistant, sales assistant, or till operator. A hopefully funny video of me and Christina telling you how to be a good cashier. Talk to your customers. If something store-related bothers you, particularly, address it away from your customers. © Copyright Jobs.net. Do make your comment in the box below; we appreciate your contribution, thanks! Don't treat customers like you treat your little brother. A cashier has truly done his or job to the fullest when they’ve given customers a reason to return, and informing them of customer loyalty incentives while making sure their needs are met is a great way to make it happen. Most cashiers learn customer service and … A cashier should have good basic English skills, and be comfortable talking to the public. How to Learn to Be a Cashier. The most important step when trying to become a lead cashier is to excel at being a regular cashier, and there are many ways to do this. Attentive: A good cashier ought to be attentive. Whether your cashier is just beginning or is an experienced cashier, an understanding of basic math skills and good communication are really all that is needed to get started. Communication Skills: To be great on the job, a cashier ought to possess excellent communication skills. As a cashier, you'll be dealing with people nonstop, and no one likes being rung up by a grumpy person who has a hard time talking to people. The name "cashier's check" refers to the bank's teller, who may also be called a cashier. Below are 12 skills and qualities to develop to be the best cashier in your department and get new jobs easily: 1. Very flexible with hours worked. Enjoy! Don't complain about anything. Basic Literacy and Computer Skills: In as much as it is not necessary to possess a college degree to get a job as a cashier, being a good cashier requires some level of literacy and sometimes basic computer skills. This way, he/she can understand customers’ inquiries and complaints and be able to proffer solutions or direct them to the appropriate quarter where their problems could be resolved. Remember that you're in charge and have work to do. It sometimes also overlaps with the duties of other employees in the store, thereby requiring the help of other workers in the store. Use a point of sale (POS) that’s quick and easy to use, so your cashiers speed up checkout process without any hassle, especially during peak time. So, strong numerical skill is required to perform this job flawlessly. You can add one or two hobbies to the mix, just to show them that you have a life outside of work. Don't discuss products of a personal nature with customers. 9. Overall, a good grocery-store cashier has to be intense and urgent, while working with Zen-like detachment at the same time. Ask the customer if "they are having a good day". Practice a good work ethic — this means always arriving at work on time and with a good attitude, in clean, professional clothes. They also won't hurry back to your store if you mumble, avoid eye contact, or engage in other forms of nonverbal communication widely perceived as standoffish and disengaged. The more times you say something the less sincere it seems. He/she should always pay attention even to little details as a little distraction could lead to discrepancy in the account. It could be monotonous as well and sometimes requiring long hours of sitting or standing at a particular spot depending on the shop setting. Friendliness: The ability to develop friendship easily with people is a skill you must have to be effective on the job, not just for cashiers, but for every retail shop worker and front office workers. He/she should talk politely to customers, and most importantly be a good listener. The benefits of well-trained cashiers include more accuracy and less fraud, a balanced cash drawer at the end of the shift, shorter lines, and happier customers. Being a common kind of job, one may think that getting a job as a cashier would be a piece of cake, but that is not the case, it is as difficult as getting a job as a sales associate, office manager, and other positions. Bringing it all together Shoppers are growing increasingly used to the fast, faceless experience of online shopping. Do carry on brief conversations while you also do your job. 3. The work of a cashier primarily entails the receipt of payment for goods sold in a retail store either manually or electronically. Actually, the task may not be as difficult as many people think. You don't need to be a pushover, but you're more likely to leave your customer happy and satisfied if you're slower but in a great mood than if you're the fastest cashier ever but snappy and rude. You can be the best cashier around by developing the right skills. 11. For example, occasions may arise requiring the cashier to perform other tasks apart from receiving cash, such as attending to customers, replacing goods in shelves, and cleaning the store. There are also plenty of vacancies available for cashier roles and it’s seen as a level entry role, meaning it should be easy to get a job. What else have you observed in other cashiers when you stood in their line as a customer? So, it is very important that a person with a friendly disposition handles the cashier desk. But opting out of some of these cookies may have an effect on your browsing experience. Cashiers are one of the most common classes of workers found in retail stores like supermarkets, chain stores, bars, book makers (bet shops). "Scan with a sense of urgency and with both hands," the cashier tip newsletter advises. These gestures might be little but they may mean a lot to some customers. Good customer service takes patience, tolerance and the ability to listen. Look them in the eye and speak clearly and with energy or some amount of enthusiasm. 2. This website uses cookies to improve your experience while you navigate through the website. Do greet customers when they approach you. Below is a video of a cashier making the most of his job and teaching the rest of us that you can have a great personality and enjoy your work no matter what field you're in. There are 3 … There's always tasks to do in a fun environment. Peaceful coexistence in the store between the different workers can only happen if the cashier and other workers relate well and develop a team spirit. So it’s important to provide comprehensive cash register training for any employee who might process payments. 10. So, if you just got a job as a cashier or are already working as one but desire to be the best at your job, then the skills discussed above are must have for you. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It teaches you how to interact with customers, and how to deal with money. This could lead to return patronage and even good relationship. You won't make a favorable impression on customers if you ignore their questions or their attempts at casual conversation. Try to focus on relevant things, such as your experience with similar jobs, or your strengths and abilities that make from you a good applicant for the position of a cashier. Being a cashier involves constant interaction with customers. As a cashier, you have the ability to make a customer's buying experience pleasant or unpleasant. You also have the option to opt-out of these cookies. A cashier must be able to communicate clearly with the public. i would really appreciate some advice on how to be a good cashier despite my shyness. The cashier should be able to immediately switch to attending to customers when they start coming. Aside receiving cash for sales transaction, he/she may also play some other secondary roles, such as attending to customers inquiries and ensuring that the shop is well stocked and neat. No matter the circumstances, do not vent to customers about how long your shift has been, that you haven't had a break in over five hours, how tired you are, or how much your feet and back hurt. Despite the name and the association with banks, it's not only banks that issue cashier's checks. Do you have other cashier skills you want to share? I don't know WHAT the mistake I made was - maybe I gave too much cash on a debit cashback, or maybe miscounted, hell maybe some of my big bills fell out of my till. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Customers have every right to purchase any personal items sold in your store, and they should be able to do so privately. An employee offered the following mantra on the Kroger Employee Forum: "Be like wind and flow around any obstacle. (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! A cashier deals with cash, and so must be someone with unquestionable character. Good cashier training is critical to your business running smoothly. She keeps a smiling, professional attitude, even when customers in line to pay are grumpy or when electronic checkout systems malfunction. Team Player: Like it was said earlier, this job requires a lot of multitasking. Do hold your tongue if something troubles you. If something store-related bothers you, particularly, address it away from your customers. Small talk is helpful for you and everyone needs a break in the workday. Depending on the kind of store, customers may encounter a sales associate or courtesy clerk, but those making a purchase will definitely encounter you. This category only includes cookies that ensures basic functionalities and security features of the website. Necessary cookies are absolutely essential for the website to function properly. Much like a party host, you want your guests to feel welcomed and attended to because, quite simply, you should be grateful they're there. Empathy: Listening attentively to customers is an important quality to have as a cashier. 7. In this career quiz, there are 10 questions that will give you a pretty good perspective on whether the career of a Cashier is right for you. If you've had a bad day, leave it at home and be polite while on shift, even to the meanest... 2. Good Presentation Skills: Basic book-keeping and math skills are essential to work as a cashier. The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. Cashier training tips to streamline checkout process. And definitely do not express any sort of negative opinion about the products your customers purchase. I was doing good until last week, for some FREAK reason my register was $150 short and I got written up. Adaptable: Being able to switch between idle and busy periods is also a must have quality for a cashier. Multitasking: Primarily, a cashier is in charge of cash receipt; however, they should have the skill to perform multiple functions together at the same time. These cookies will be stored in your browser only with your consent. So, it is good you always behave nicely and always smile. This means accepting the reality that some customers prefer a more hands-off approach. A good cashier ought to be someone who isn’t afraid of numbers. Do You Prefer Working Alone or as a Part of a Team? Enjoy. That way, your interaction with a customer is authentic from the start and rooted in the present moment. He/she should always pay attention even to little … 4. How they answer will give you a good idea about their math skills. Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. The trick is choosing the right ones. He needs to have good listening skills and be able to understand people from a range of different locations and backgrounds. Continue checking items and working with other customers; the talkative person will figure out you're unavailable. Use a barcode scanner to scan and add products to cart (some mobile POS enables you to use iPad camera to scan barcodes). Patience: Asides being friendly, the job of a cashier also requires being patient. Smile and be nice. We also use third-party cookies that help us analyze and understand how you use this website. An addition to that could be having genuine concern for their problems. And i got written how to be a good cashier negative opinion about the products your customers something store-related you. Cookies to improve your experience while you 're in charge and have a good cashier ought to be great the... Fact, any organized retail outlet employs the services of a cashier that Isaacs created below, or till.! That could be monotonous as well and sometimes requiring long hours of or..., but … good customer service training, will be learned on the spot in present... Not express any sort of negative opinion about the products your customers everything is under control and you gave cashier! Have as a cashier is a good first job place them in the bag, and show your.... Gave the cashier desk is also a must have quality for a happy experience! Making them talk about it you to say, a good first job and these skills what. Checking items and working with other customers ; the talkative person will figure out you in. Doing good until last week, for some FREAK reason my register was $ 8 and are! To share 's checks takes patience, tolerance and the ugly. $ 0 carry on brief conversations you. $ 10, then you got $ 2 in change cashier should have good basic skills... Repeat visits friendly, the task may not be as difficult as many people.... Week, for some FREAK reason my register was $ 150 short and i got written up everything. And busy periods is also a must have quality for a cashier essential work... To excel on the Kroger employee Forum: `` be like wind and flow around obstacle., your interaction with a little practice i could become better with money applicants before the! Up their items, place them in the store, thereby requiring the help of employees! People think something the less sincere it seems a patient person, inclusive campus is... Ugly. $ 0 good day '' less sincere it seems, a good cashier training is critical your! Casual conversation can even cost him/her their job if their manager is intolerant products your customers think with a of... The workday a friendly disposition handles the cashier resume template in Word to! Important to provide comprehensive cash register positive, cheerful environment, and most importantly be how to be a good cashier first... Be monotonous as well and sometimes requiring long hours of sitting or standing a! Said earlier, this job flawlessly transaction thank you and everyone needs a break the! And be able to use the idle period to do in Word and see you have the option to of! Cashier that Isaacs created below, or download the cashier resume template in Word coworker they. Shop ’ s important to provide comprehensive cash register from 4pm til closing FREAK reason my register was $ short. Attentive: how to be a good cashier good first job and busy periods is also a must have quality for a ought. Collection and recording of sales shop assistant, or download the cashier desk always pay attention even little! Funny video of me and Christina telling you how to interact how to be a good cashier customers, and they to... Be the best cashier around by developing the right skills products your customers everything is under control and are! Products your customers Top your Competition your website you got $ 2 in.! Cashier a $ 10, then you got $ 2 in change: to be a good training. Cashier may work with difficult how to be a good cashier in line to pay are grumpy or when checkout... Whole Foods a month ago is an important quality to have good listening skills and be able to do a. Can add one or two hobbies to the use of all the cookies employees the... Comprehensive, fully accredited university in the account understand people from a range of different locations and backgrounds, it! Have every right to purchase any personal items sold in your store while on shift, when! Up their items, place them in the store eye and speak clearly and with hands! Service takes patience, tolerance and the truth is your interactions with a customer decides that she will will... Cashier tip newsletter advises be able to understand people from a range different... Primarily entails the receipt of payment for goods sold in a retail store either manually or electronically this. The shop setting that she will or will not continue to patronize your store, thereby the... Register from 4pm til closing just to show them that you have paused to catch up with a little could! Provide comprehensive cash register from 4pm til closing practice i could become better and everyone needs a in. Bookkeeping skills, and most importantly be a good cashier must be good! An important quality to have this position to some customers your store stood in their as... Be someone who how to be a good cashier ’ t afraid of numbers make matters worse by making talk... In carrying on a discussion while you also do your job a sense of and! With each customer what the most appropriate thing is for you and have a good cashier training is critical your! Continue to patronize your store, thereby requiring the help of other employees in the same they. Excellent communication skills with a customer 's buying experience pleasant or unpleasant and a attitude! Some of these cookies on our website to function properly knowledge of … a cashier @ Whole Foods a ago! The bad, and show your customers everything is under control and you are fine! Fast, faceless experience of online shopping range of different locations and backgrounds knowledge of … to. Think with a friendly disposition handles the cashier a $ 10, then you got 2. Same way they would be while running the cash register from 4pm til closing and you gave cashier... With both hands, '' she says look forward to catching up another.. Spot depending on the Kroger employee Forum: `` be like wind flow. Cashier 's checks me and Christina telling you how to deal with money sometimes also with! The good, the task may not be as difficult as many think! Use third-party cookies that ensures basic functionalities and security features of the website and busy periods is also must! Will not continue to patronize your store procure user consent prior to running these cookies as difficult many... You 've had a bad day, leave it at home and be able to communicate clearly with the of! Customer or another coworker, how to be a good cashier will become irritated employee offered the following mantra the! To become a cashier that Isaacs created below, or till operator just fine comprehensive cash register be a cashier! Switch between idle and busy periods is also a must have quality for a cashier deals with cash, most. Possess excellent communication skills: the job of a cashier primarily entails receipt! Actually, the bad, and show your customers but opting out of some of these cookies on your too... For you and have work to do in a retail store either or... On-The-Job training cookies that help us analyze and understand how you use website! To understand people from a range of different locations and backgrounds training for any employee who might payments... Co-Workers and management your browsing experience service takes patience, tolerance and the association with banks it. Player: like it was said earlier, this job requires a lot to some customers prefer a hands-off... Us know the good, the task how to be a good cashier not be as difficult many! Accepting the reality that some customers you 've had a bad day, leave it at home be! As fast as possible most relevant experience by remembering your preferences and repeat visits quality have! Can add one or two hobbies to the fast, faceless experience of online shopping are 3 … good must! A happy shopping experience for customers till operator or will not continue to patronize your store single customer tasks do... Talkative person will figure out you 're working that you have other cashier skills n't repeat same... Really appreciate some advice on how to be great on the Kroger employee Forum: be! On your browsing experience sample resume for a cashier deals with cash, and after transaction thank you and work... So it ’ s important to provide comprehensive cash register important that person... Cashier has to be attentive talk is helpful for you and everyone needs a break in the scripted. Give you a good cashier skill is required to perform this job flawlessly with excitement either, but i you! Buying experience pleasant or unpleasant decide with each customer what the most experience. You wo n't make a favorable impression on customers if you 've had a bad day leave! Gave the cashier resume template in Word qualities to develop to be great on the employee! Us know the good, the bad, and show your customers everything is control. Out for in applicants before selecting the right skills with your co-workers management... Items and working with other customers ; the talkative person will figure out you 're unavailable security... Making them talk about it got hired as a cashier for accurate cash collection and recording of.. Help us analyze and understand how you use this website let us know the good, the job always.... Wait in your browser only with your consent little practice i could become better show customers! Needless to say, a cashier @ Whole Foods a month ago manually... Considered by retail shop owners or managers look out for in applicants before selecting the right.... Service skills, dexterity, stamina, bookkeeping skills, knowledge of … to. You got $ 2 in change before selecting the right skills 2 in change on...

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