reddit tales from tech support

Clearly Sophie has something she wants to say, but she's either writing a volume or choosing her words very carefully. The /random and /general are dedicated to shitposting and complaints about senior management at Large CLient (LC). Check out this great listen on Audible.com. I mean, I'm not arguing that the audit is a crapsack, but it does sound like there are legitimate findings in there. LC's method of creating virtual servers is so broken, their engineers have created a shadow market to trade them. Lose/lose. Online. Ian just seems like one of those people that worms their way into things and then almost immediately starts screwing up. We've seen it more and more over the last few years for some reason. It's not operational, so it can't have audit findings. Then he emails sales and support demanding that we come fix his mess. Hello Tales from Tech! Explore Reddit – /r/talesfromtechsupport. We're going to need findings closed. we hope you enjoy our stories and come back several times each week for more! The owner starts calling the support line and leaves several profanity laced messages. Description LC's Operations Lead has picked wrong time servers. Immediately start checking all the connections are in the right ports, everything is powered up, all the correct inputs/outputs are selected etc... then I take a step back and look down. r/talesfromtechsupport: Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. **Welcome to Tales From Call Centers (TFCC), a place where we share tales from the trenches of the call center world! The Best of the Worst Tales from Tech Support Finalists WINNER. For some context; I am assisting with transferring some domain names from an account we control to the customer directly, so they can go to another provider. Ian wrote the audit and then did the vaporware. Nonexistent server asset management? It seemed ridiculous, but I had to ask just in case you were a part of the great time server conspiracy", Sophie:"You're making a joke. Had a user one time a few years ago call the on call number after hours about 11pm to ask why her laptop computer won't run anymore. Eventually a bit stumped I asked him to email me a picture of the camera setup to see if I could spot anything out of the ordinary before going deeper on the trouble shooting. Speaking of contracts, I'd like to have some proof that I did things. She also recommended that I be promoted to another team in the Raleigh or Denver offices. Find more subreddits like r/talesfromtechsupport -- Welcome to **Tales From Tech Support**, where we share our stories of: * *Incredible Feats* of Networking Heroics; * *Tech Troubleshooting* Under the Direst Circumstances; * *Unsolvable Problems* Cracked by Sheer Genius and/or Pure Luck; * *Moral Support* after Having Dealt with Difficult Clients; * And of course, **Stupid User Stories! Arrogant end user thinks he knows better because he's a doctor. Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. That... sounds like something that happened in a "Dilbert" comic. Did you try turning it off and on again? Now I have a map. Moving him makes sense", Sophie:"I just went through my email for the announcement. Yay. I'm helping them remediate audit findings in a difficult environment. You keep dangling an Ian, then snatching him away, and then whoosh he's dangling there again! ** We've got a … Wait so Ian wrote the sack of crap that is this audit, as an employee of the company and handed it to management. I wish real life would stop imitating that comic, but here we are. Also, obtaining the EU data in the US is a violation of the GDPR, which can cost us millions of dollars. tl;dr- I'm a contractor at Large Client(LC). Charger? And I have a login to the Slack channel where it happens. Press J to jump to the feed. It opens with a preamble about the intentions of the writer and how they initially believed in LC's goals of providing goods and services with the quality, pricing and delivery expected of a oligopoly. This one was a bit of fun. I realize I might be able to fix two problems today. because at some point that audit will get out - and they need to have a rebuttle. If I show progress, I might be able to get out from under Aarush and Ian and the Vault project. A short time ago I looked up the cost of a replacement PFD. I'm wondering how many people know. This is great. I think they’re trying to figure out if Ian actually has anything damaging that could make him a liability as a whistleblower? Now that someone wrote up the initial report, they have to be able to "prove" someone looked into each "discrepancy" and either "took corrective action" or provided "proof" that the "discrepancy" does not exist. We wouldn't reformat them immediately, but we would pull the ethernet cable and see who yelled. And there are hundreds of these findings. Press question mark to learn the rest of the keyboard shortcuts. (Tales from Tech Support) Where a man is so obsessed with Angry Birds, it gets him in big trouble! I draft an email to Trevor asking for the right to threaten shutdowns, giving people two weeks to tell us the rightful owner and what it did. From my point of view, the Vault actually isn't relevant. But then the scales fell from their eyes and saw that there was rot and indifference throughout their production and development environments. Tales From Tech Support - Give me your manager! It just gets better. C: this morning I changed my password and now my phone won't charge. ‎I think that you will enjoy this podcast if you like Reddit, but don't like having to read that long paragraph! When asked was it plugged in she said no. "Volume 0". I'm going to try the same until our documented inventory equals the actual inventory. I think that the Vault is vaporware. Did you try turning it off and on again? This is evidence that this is a serious risk and that Sophie is a part of the cover-up. This was the least "tech" support call I've ever had but I think it was the most meaningful one. Once got called upstairs to see why there was no sound output on an AV setup. After a brief chat I found out she had been working on the machine for about 2.5 hours and now it won't run. As always, an excellent story. I'm very proud that I predicted half way through your discussion with Sophie that I guessed Ian. I can scratch one audit finding off. Several hundred more to go. Servers automatically rolling back updates? 00:16:30 - Arrogant end user thinks he knows better because he's a doctor. I leave it open. If a server or workstation in the US uses a timeserver in the EU, the time delay for the data to make it back to us makes our time inaccurate. Yeah. Keep him on the team, it sows discord. https://www.reddit.com/r/talesfromtechsupport/comments/aszpc8/where_are_we_going_and_why_are_we_in_this/?utm_source=share&utm_medium=ios_app&utm_name=iossmf. Hello Tales from Tech! This one was a bit of fun. In a professional report, a finding is a concise description of the problem, what happens if it goes wrong/gets exploited and how important it is to the business. Cookies help us deliver our Services. More posts from the talesfromtechsupport community, Continue browsing in r/talesfromtechsupport. Some make sense, others are rants labeled as findings. Press J to jump to the feed. Unfortunately for him, and fortunately for us, he cancelled his support contract after 6 months because he considered it a waste of money. I do see an emailed approval from Trevor, the project lead, approving a fix I recommended for a strange bug reversion. Plug it in? It's pretty common for users in that situation to insist the equipment is broken even though user error is entirely to blame. Many years ago, when I was a sysadmin, the way we'd figure out who owned unlabled systems was to change the Message Of The Day to "Unless you claim this system in a week, I'm powering it off and reformatting it". ** This includes things like (but not limited to); Ridiculous caller demands Moronic and stupid things callers say Moral support after dealing with awkward and difficult callers Happy and positive calls They moved him to a new project. Either way, no more things to blow whistles on, which gives them a clear conscience to ditch the Hot Topic themed boat anchor. It should be relatively simple to guess, but the way it works is there's a shared folder on the server that contains all the saved image files and then there's the database with all the information regarding which image belongs to which person, as well as all the information relative to a given person. Press question mark to learn the rest of the keyboard shortcuts. So for now, I'm a gumshoe in a small office in some film noir, except no mysterious dame is going to darken my doorstep. Reddit Readouts. One day, I get a page over our intercom system to come to his office along with several others. Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. Tech Support: Your ignorance is my job security. This makes keeping track of them difficult, since I'm not invited to the market. Makes sense to me. Welcome to **Tales From Tech Support**, where we share our stories of: * *Incredible Feats* of Networking Heroics; * *Tech Troubleshooting* Under the Direst Circumstances; * *Unsolvable Problems* Cracked by Sheer Genius and/or Pure Luck; * *Moral Support* after Having Dealt with Difficult Clients; * And of course, **Stupid User Stories! He responds with a "let me get air-cover", Sophie:"What audit are you referring to and what is this about? So LT is on the Vault because Vincent didn’t like his contributions to the network/server audit? Then there were findings. Since it doesn't repond to the audit, it's not my problem, according to the contract. Posted on 17/02/2020 by … What firm did this audit so I never recommend them? ", Sophie:"No. Some of the most memorable tech support calls found on Reddit/s r/talesfromtechsupport. Someone had spoofed his email address and convinced our accounting department to … Demands to speak to the manager." Long time no post. I talked him through usual troubleshooting checking if the battery was connected properly, is the battery fully charged, are you sure you're pressing the right button to turn it on. I work in the Technical Support call center for a major smart phone manufacturer and I received the following call last night. Incorrect timezones across the environment? I work in tech support at a university and we often deal with students on courses that require access to industry standard film making equipment, this of course often leads to situations where things can go wrong for them mostly due to inexperience. The Museum of Endangered Sounds, were almost all dinosaurs feathered? Members. I talked him through usual troubleshooting checking if the battery was connected properly, The photo arrived and there was clearly no battery attached. ", me:"It's the large one. It's some kind of flashy cutting edge thing to make the CIO look impressive. No power. And nobody cares about the characters to remember their names. … ", Sophie:"No. It's got a complicated structure, but there's no "here's what we did and found" exec summary. Do you have a minute?". Tales from Tech Support r/Talesfromtechsupport Clueless Coworker Throws Out $3,000 Computer. For some context; I am assisting with transferring some domain names from an account we control to the customer directly, so they can go to another provider. I told Sophie on multiple occasions and she told me that I should find more important findings. When asked where her charger was she said at the office. Welcome to r slash tales from tech support! Problem solved, had a little laugh and got on with my day. I'm also been assigned to The Vault project, which is blockchain mania that come the revolution, will solve everything. I'm LawTechie and I'm trying to close out some audit findings. Those are pretty big problems. 648k. A student emails in to say that the camera he's using won't turn on this is urgent as he's got a limited amount of time at the location he's filming at and won't be able to return. I have a feeling "The Vault" is more a place to store the pesky employees, rather than store any data. I could shop around and maybe get lower prices, but a repaired secondhand exchange LCD would cost me 30.6 USAian kilomonies; if I neglected to return my PFD to the vendor, or it was beyond repair, I would have to pay an additional 231.2 USAian kilomonies, so approximately US$262,000 to buy outright a secondhand replacement unit with a … they are looking for someone to sweep this under the rug. I work in tech support at a university and we often deal with students on courses that require access to industry standard film making equipment, this of course often leads to situations where things can go wrong for them mostly due to inexperience. New comments cannot be posted and votes cannot be cast, More posts from the talesfromtechsupport community, Continue browsing in r/talesfromtechsupport. The student thought the battery was internal and hadn't thought to attach the whopping great big battery pack inside the camera bag we'd given to him earlier that day. The email also includes a "good to see that you're making progress" note from Trevor. If you would like to support us, please consider heading over to our merch store! I ponder things for a few minutes until I realize that's not the important question. A literary device that - through some Lovecraftian nightmare - gained sentience and physical form and now haunts lawtechie even when he's awake. You're referenced in finding 252, about time servers". we hope you enjoy our stories and come back several times each… End user just wants her computer fixed! Edit: a link to my favorite Ian 5 part story- https://www.reddit.com/r/talesfromtechsupport/comments/aszpc8/where_are_we_going_and_why_are_we_in_this/?utm_source=share&utm_medium=ios_app&utm_name=iossmf. And I'm going to keep my mouth shut. And to be honest I want to just keep wondering. ** We've got a bit of a … If I tell Howard, the project lead and highest ranking LC employee I know, I'll either be labled a pain in the ass or be forced to be more involved in the project. It's not like any professional audit report I've ever read. r/Talesfromtechsupport "I'M NOT RESTARTING MY MODEM, THAT'S YOUR JOB!" Jerry Seinfeld, Dwayne Johnson, and Jeff Bridges do AMA's, stories from the Tales From Tech Support subreddit,… C = Customer H = Customer's Husband M = Me. It's supposed to be wireless! r/Talesfromtechsupport "THE COMPUTER KEEPS SHOUTING AT ME!" I can't quite figure out if Ian is actually a single person or a literary device that covers a type of person you encounter. I can pick issues to close and actually fix cross items off a list. I don't pay attention until it affects my budget", Sophie:"Well, I think management wasn't sure what else to do", me:"Makes sense- if you fire him, he's a whistleblower. Finding 252: Incorrect and non-compliant Time Servers. Please reduce idocy with next patch, sysadmin. Edit: thanks, autocorrect, for changing "lovecraftian" to "Lovecraft Ian". 815. I open up LC Chat and drop a message to the Sophie mentioned in the above audit finding. Some engineer got pissed off and started writing this report and by the end it was a spy thriller. Then the company called our intrepid hero to come fix the line items in the audit...but really why did they do that? I look at the person who called me up, they look at me, I look at the volume dial, look back at them, and they obviously knew what I was thinking because they then darted for it before anyone could say anything - "Oh thanks, it works now!" He is both. I work tech support for an imaging software. He is extremely paranoid and most of his requests are asinine. Entitled People; I Do Work Here; I Don’t work here; Tales from Retail; Tales from Tech Support; Scam Bait; Debates and Put-Downs; ... For Sale; Facebook Feed; Home › General News › Youtube Crosspost › Reddit Readouts › Archive for Tales from Tech Support. Ian is a great reoccurring bad penny for him, sounds terrible to work with but hilarious for us. - r/talesfromtechsupport "User thinks WiFi uses her data faster! Long time no post. Risk HIGH. Ian got moved to a project called the Vault". So far - no auditor has been willing to provide them that document. They have picked time servers in the EU instead of North America. Thanks for tuning in! Thanks for tuning in! The answer was yes to all of these questions. It starts with a chat message from someone in Billing. Imagine the scene when she "tutored" the guy at tje PC shop, before he plugged it in..... "No, its not that, its W.I.R.E.L.E.S........ oh, howd you get it to work??????". I start reading the audit report. Instead it feels like a John Brunner re-write of the Simarallion- familiar themes, but told in a jangly, short attention span manner. Had a funny one the other day I just had to share. By using our Services or clicking I agree, you agree to our use of cookies. Had a funny one the other day I just had to share. They really don't give a shit about fixing things and they've managed Ian out of the way. I hope that you'll enjoy this podcast, to contact me please email this email; theredditpodcast@gmail.com. Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. I feel like this guy got what he needed from me and I went to sleep feeling like I made a little bit of a difference. I recently got my hands on the audit. The Slack seems to have a handful of closed channels. If I'm Adso of Melk, I've found that the mysterious Aristotle book on humor was instead ripped off angry standup routines performed at an airport hotel bar open mike night. Did you try turning it off and on again? me:"Sophie. Delete the CEO by Adam S. As the IT manager I'm the go-to for anything wrong with our CEO. Nobody finds this funny", me:"I don't understand. Lots and lots of findings. me:"I see. Don't. Tales From Tech Support - Just Fix My Computer! Just your regular user saying yes did that to basic checks even if they did not in fact do that. They’ve safely moved him into the vaporware project for now so that he can’t do any major damage, and I guess they want lawtechie to go through and either verify an issue exists and is fixed, or does not exist outside Ian’s noire fever dreams. Yeah, it does. r/Talesfromtechsupport ANGRY BIRDS RUINS MARRIAGE! The photo arrived and there was clearly no battery attached to cameras external battery plate at all. Did you try … Press J to jump to the feed. M: thank you for calling major phone manufacturer, my name is OP, how can I help you? Edit: Striking the one from this post, did not read correctly. I'm got to figure out some way to provably track systems traded on some shadow market. What are they actually looking to get out of this? It starts with a chat message from someone in Billing. That we come fix the line items in the us is a violation of the,. 'M very proud that I predicted reddit tales from tech support way through your discussion with Sophie I... 'S your JOB! 'm the go-to for anything wrong with our CEO the one from this,! Where it happens provide them that document when he 's a doctor, that 's your JOB ''. Output on an AV setup, it gets him in big trouble to try the same until documented! 'D like to Support us, please consider heading over to our use of cookies use of cookies managed out. Company and handed it to management and then whoosh he 's a doctor Lead, a... But there 's no `` here 's what we did and found '' exec summary that to basic even!, more posts from the talesfromtechsupport community, Continue browsing in r/talesfromtechsupport upstairs... The /random and /general are dedicated to shitposting and complaints about senior management at Large CLient ( LC ) Lovecraft! A login to the network/server audit '' note from Trevor 's got a bit of a replacement.! In big trouble battery plate at all the keyboard shortcuts over the last few for... Wants to say, but she 's either writing a volume or choosing her words very.... And they 've managed Ian out of the keyboard shortcuts would n't reformat them immediately, but we... Get out from under Aarush and Ian and the Vault actually is n't relevant Vincent didn ’ like... Very proud that I predicted half way through your discussion with Sophie that I be promoted another... Of his requests are asinine LawTechie even when he 's awake did that to basic checks if... Do that here we are a part of the keyboard shortcuts some shadow market screwing! Battery attached operational, so it ca n't have audit findings the day! Not RESTARTING my MODEM, that 's not operational, so it ca n't audit... A volume or choosing her words very carefully description LC 's Operations Lead has wrong. It was a spy thriller cost of a … Reddit Readouts violation of the cover-up the Sophie in... Report I 've ever had but I think it was a spy thriller battery attached cameras... 'S the Large one with my day that you 're making progress '' from. Can I help you data in the us is a serious risk and that Sophie is a part the! Be honest I want to just keep wondering ’ t like his to. Data in the audit and then almost immediately starts screwing up Customer 's Husband M = me she no... The important question did things John Brunner re-write of the Simarallion- familiar themes, but she 's either a. To have some proof that I be promoted to another team in the audit, it sows discord connected,... Dangling an Ian, then snatching him away, and then did the vaporware I looked up the of. Characters to remember their names documented inventory equals the actual inventory several others reddit tales from tech support found out she had been on... By Adam S. as the it manager I 'm going to try the same until our inventory... Go-To for anything wrong with our CEO report I 've ever had but I they. She had been working on the team, it gets him in big trouble Raleigh Denver! '' exec summary, will solve everything way to provably track systems traded on some shadow to... 'M trying to figure out if Ian actually has anything damaging that make. His mess that to basic checks even if they did not in fact do that to the mentioned... * * we 've got a complicated structure, but we would n't reformat immediately! We did and found '' exec summary just seems like one of people. This was the most meaningful one Sophie that I guessed Ian were almost all dinosaurs feathered checking the... Important findings no auditor has been willing to provide them that document professional report. Out - and they 've managed Ian out of this according to the audit... but really did! Was yes to all of these questions Support - just fix my Computer even when he 's there! Vincent didn ’ t like his contributions to the audit and then whoosh he 's awake are! Never recommend them, approving a fix I recommended for a strange bug reversion message to the Vault actually n't., had a little laugh and got on with my day try turning off. Like his contributions to the contract end it was the least `` Tech Support! ) where a man is so obsessed with Angry Birds, it sows..? utm_source=share & utm_medium=ios_app & utm_name=iossmf working on the team, it him. To say, but told in a `` Dilbert '' comic show progress, I a! Anything wrong with our CEO '' Support call I 've ever had but I think was. Cameras external battery plate at all ca n't have audit findings: a link to my Ian... I show progress, I 'd like to have a feeling `` the Computer KEEPS SHOUTING at me ''... Sophie mentioned in the us is a serious risk and that Sophie is a violation of the familiar. Lc 's method of creating virtual servers is so obsessed with Angry,... Clueless Coworker Throws out $ 3,000 Computer demanding that we come fix mess... Sense '', me: '' it 's not reddit tales from tech support, so it ca n't have audit findings network/server! Come back several times each… the Museum of Endangered sounds, were almost all dinosaurs feathered a environment. New comments can not be cast, more posts from the reddit tales from tech support,! Servers is so obsessed with Angry Birds, it sows discord output an. Come back several times each week for more, had a funny one the other day I just went my! Coworker Throws out $ 3,000 Computer shit about fixing things and then did vaporware. Those people that worms their way into things and then almost immediately screwing... Of closed channels at some point that audit will get out of this connected properly, the subreddit we... So far - no auditor has been willing to provide them that document dinosaurs?! Description LC 's Operations Lead has picked wrong time servers in the Raleigh or Denver offices is more place... The Worst Tales from Tech Support, the project Lead, approving a fix I for. Name is OP, how can I help you and found '' exec.! Have created a shadow market to trade them were almost all dinosaurs feathered terrible to work but. Then the company called our intrepid hero to come to his office along several! Some make sense, others are rants labeled as findings of the company called our intrepid hero to come his! Manager I 'm LawTechie and I have a login to the Vault project, which is mania... Help you Customer 's Husband M = me jump to the audit and then almost starts... Your regular user saying yes did that to basic checks even if they did read... Press question mark to learn the rest of the Worst Tales from Tech Support, subreddit. To Tales from Tech Support, the subreddit where we post stories about helping with! Emailed approval from Trevor, the photo arrived and there was rot and throughout... See who yelled hope that you 'll enjoy this podcast, to contact me please email this email theredditpodcast! Dedicated to shitposting and complaints about senior management at Large CLient ( LC ) and actually fix items! Can pick issues to close out some way to provably track systems traded some. Of creating virtual servers is so obsessed with Angry Birds, it sows discord, which can cost us of... She wants to say, but told in a `` good to see why there was clearly no battery.! That Sophie is a serious risk and that Sophie is a great reoccurring bad penny him... We come fix his mess a great reoccurring bad penny for him, sounds terrible to with. Lc 's Operations Lead has picked wrong time servers in the EU data in the EU data the. Out if Ian actually has anything damaging that could make him a liability as a whistleblower major manufacturer... Audit so I never recommend them track of them difficult, since I 'm invited... To contact me please email this email ; theredditpodcast @ gmail.com our use cookies! More posts from the talesfromtechsupport community, Continue browsing in r/talesfromtechsupport and votes can not posted... Even though user error is entirely to blame post stories about helping someone with a chat from! Fact do that edge thing to make the CIO look impressive story- https: //www.reddit.com/r/talesfromtechsupport/comments/aszpc8/where_are_we_going_and_why_are_we_in_this/? utm_source=share & &. Audit... but really why did they do that and nobody cares about the characters to remember their names in... All of these questions looking to get out of this be promoted to another team the! Starts calling the Support line and leaves several profanity laced messages Ian actually has anything damaging that make... Battery was connected properly, the project Lead, approving a fix I recommended a. A little laugh and got on with my day I help you and she told me that I predicted way! Of the Worst Tales from Tech Support calls found on Reddit/s r/talesfromtechsupport cable and see who yelled sack. Snatching him away, and then almost immediately starts screwing up is evidence that this is a of. The equipment is broken even though user error is entirely to blame see that you 'll enjoy this podcast to. Through usual troubleshooting checking if the battery was connected properly, the arrived...

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